Refund policy

Refund policy

Need Unboxing Video of product that you received
GUIDELINE FOR UNBOXING AND REPLACEMENT CLAIMS:
Please make sure to make a proper unpacking video to avid claim of purchase made under check warranty terms
In order to provide more business and good long term relation we have made a sample video, have a look


1. Customer Should take image from top of parcel once received showing label clearly. (To Varify Our Shipment)
2. Customer should start unpacking with 360 degree view of parcel at first. (To Varify Tempering)
3. Unpacking to be done in complete including all edge to edge showing all components. (To Varify Missing Items)
4. Any Physical Damage or Usage mark etce to be notified in same video.
5. Video shall be single clip unedited.
For Damage Claim only unboxing video evidance will be refered for varification.

Open box delivery is not possible to third party sellers. But we guarantee you will get the same item that you ordered. YOU WANT TAKE UNBOXING VIDEO OF PRODUCT FOR RETURN CLAIM / DAMAGE CLAIM ANY ISSUES HAVE TO YOUR PRODUCT, WE WILL REPLACE IMMEDIATELY AS POSSIBLE
Team ZAPDEAL
RETARGET OUT OF DELIVERY ORDERS
REASONS FOR NDR (NON DELIVERY ATTEMPT)
Incorrect Address: Verify updated address details with the customer.
Unavailable Customer: Request a time slot when the customer is available.
Customer refused order because of trust issues


1. Identify Out-of-Delivery Orders
Review System Logs: Check your delivery management system for orders marked as "undelivered" or "failed delivery."
Categorize Reasons: Identify reasons for undelivered orders (e.g., incorrect address, customer unavailable, refuse order).
2. Communicate with Customers
Notify the Customer: Send an SMS, email, or phone call to inform the customer about the failed delivery attempt.
Request Updated Details: Ask for updated delivery instructions or confirm the address and preferred delivery time.
3. Reattempt Delivery
Schedule New Delivery Time: Based on customer confirmation.
Prioritize Orders: Ensure out-of-delivery orders are given higher priority in the next delivery cycle.